We utilize the Google Meet platform, for our Telehealth Visits. It is easily accessed on your smart phone or computer from the comfort of your home, work, or when out of town. It is easy to use, free, and can be accessed by clicking on a link we will send once we have received all necessary paperwork, a payment source for visit, and your appointment has been scheduled. Telehealth is good for many things, but emergency care is not one of them. Always, call 911 or go to your local Emergency Department in the event of a Medical Emergency. Although, Telehealth Visits are not appropriate for every concern, they work well for many types of visits. 

Examples of Appropriate Telehealth Visits include: 

• Weight Loss Consultations, Hormone Replacement, Routine Lab Work Ordering, Results Review, and Consultations

• Refills or Adjustments of Daily Medications

• Travel Medications for Seasickness, Altitude sickness, Traveler's Diarrhea, or Malaria prevention

• Simple Acute Illness concerns, such as a Rash, Pink Eye, Sinus infection, Cold sores, Heartburn, Yeast Infection

Examples of when Telehealth Visits Would Not be Appropriate: 

• Anaphylaxis (a severe allergic reaction)

• Breathing problems

• Signs and symptoms of heart attack, including crushing chest pain coupled with shortness of breath

• Signs of stroke, such as one-sided weakness or facial drooping

• Suspected head injury of any kind

• Traumatic injuries due to a fall or accident; Unexplained bleeding

• Changes in mental status (confusion, disorientation)

• Mental Health Crisis

• Any visit that requies a thourough hands on exam by a provider to accurately diagnose the concern.

Our Telehealth Visits require:

• A scheduled appointment

• Payment source provided to office prior to start of visit, and agreement charges can be processed that day once visit complete.

• New patient paperwork or updated paperwork returned to office prior to scheduling appointment

• Patient available at appointment time, in a quiet environment, able to focus, listen/hear, and communicate with provider. (Visit will require rescheduling if patient is driving a vehicle, poor signal and unable to effectively complete visit, or patient consistently unable to focus on visit due to distractions).

• Minor patients must be accompanied by a parent/guardian at time of visit to be seen.

• Patient must be present for visit (Only speaking to parent or spouse of patient is not acceptable). 

Remember, Telehealth visits should be treated just as if you were visiting a Clinic or Doctor's office. Be available at your scheduled time, expect you may wait a few minutes for provider to start visit, just as you may would wait in a waiting room. Our staff will update you on any wait times. Once visit starts, be fully focused on the visit and avoid use of cell phone or performing other tasks. This will ensure the visit runs smoothly and you get the most out of your visit.  

If you have any questions, concerns, or would like to schedule an appointment, please contact our office at (936) 243-3486. Our staff is available to answer any questions and assist you as needed.